When you are browsing in a datum system，what you are looking for is information；what you are not expecting remains data.
当你进入数据库浏览时，你不要的东西是数据，而你想要的东西就是信息。
In a datum system，the information you are hunting might only be data to the others.
在数据库中，你想要查寻的信息对别人来说可能只是数据。
In the information age of today s knowledge economy，information seems more important than anything else.
在当今的知识经济的信息时代里，信息显得尤为重要。
Whether we can grasp the information at the right time or not，in a sense，means we shall take hold of the advantageous position or we shall be thrown to disadvantageous position，that is to say，for us it is a success or failure.
同样的信息，掌握的先后从某种意义上说决定着我们的优劣成败。
In a datum base，how to index，explore and identify useful information for yourself remains a technical“know how”.
数据库中有用信息的检索与查找和确定仍是一门技巧问题。
The analyzing and processing of information should go with the marketing objective in a marketing segment.
信息的处理与加工应与市场分割的销售目标相一致。
Internet can be compared with a database，from which one can find useful information for himself.
因特网好比一个数据库，从这个数据库里我们可以查找到对我们有用的信息。
find customer 查找客户
It is easier and time saving to find customers on Internet.
在因特网上找寻客户省时又省力。
To find the potential customers on Internet will help to cut down the expenditure of marketing by a great part，which otherwise might be impossible.
在因特网上寻找潜在客户能大幅度削减营销费用的支出。
The first step of marketing is to find the potential customers of the product.
市场营销的第一步是找到产品的潜在客户。
Better than a telephone directory，Internet is a wide and an inexhaustible resources to find customers.
因特网，优于电话簿，相当于一个取之不尽、用之不竭的广泛的客户查寻网。
market segmentation 市场分割
The identification and classification of the potential customers are the first step to do the market segmentation.
潜在客户的归类划分是市场分割的第一步。
The more specific the market segment is，the more precise the product is aimed at.
市场分割搞得越细越具体，产品销售的针对性就越强。
reach and contact the potential customers 与客户取得联系
After the marketing segment is located，what naturally should be done is to reach and contact the potential customers.
市场分割完成之后，下一步自然便是与客户取得联系。 target market （确立）目标市场
By means of Internet，we can easily identify and establish a target market for a product.
通过互联网，我们很容易确立销售某一产品的目标市场。
The locating of a target market will help us to blaze a way to the marketing of a product.
目标市场的确立有助于我们打开产品的销路。
The identification of target market is one of the most important procedures to fulfill the market objections.
目标市场的确认是实现产品销售计划的重要程序之一。
The location of a larger segment for product marketing is one of the promises of scale economy.
较大的目标市场的确认是规模经济生产的前提之一。
customers need... 客户需求~
Our firm attaches great importance to what our customers really need.
我们公司很注重客户的需求。
What customers need is our concern.
客户的需求就是我们关注的目标。
have the intention of making a deal
有合作意向
If both of us have the intention of making a deal，we d better meet each other off line.
如果我们双方都有合作意向，我们最好早日面谈。
Everything will be easy，if we have the intention of making a deal.
如果我们有了合作意向，什么事情都会很容易。
A：Hello，Adam.Anything benefited from Internet？
你好，亚当。网上有受益吗？
B：Yes，I think I can say quite a lot.I have found that quite a number of cities in Canada and other countries in western Europe are not quite densely populated，and the thing most to my delight is that they seldom have public transportation systems operating on their roads.
是的，我想我可以说是受益颇深。我发现加拿大和西欧的许多城市人口密度相对较小，尤其令人欣喜的是，这些城市几乎没有公交系统的车辆在路面上运行。
A：Good，you can take great advantage of this by selling your superior cars there.What else？
好哇！你可以利用这一点在这些地方销售你的超级轿车。还有什么其他收获？
B：No more.Sorry.
没了。对不起。
A：I ll tell you that you，at least，have one more thing to do.That is to find out more about the people there，not just whether their road is spacious or crowded this time，just to see more about their economic conditions，their classes，their social status，and most important of all，who possess the biggest potential power of purchase and so on，including what model they like，and what color they prefer.
我跟你说，你至少还有一件事要做。那就是多多地了解当地人的情况。这次不仅仅是路面的宽窄问题，要着重查明当地人的经济情况，他们的社会阶层、社会地位。而且，最重要的是哪一消费群体拥有最大的潜在购买力等等许多方面，包括他们喜欢什么样的车型，什么颜色的汽车。
B：You mean I have to conduct a market research with the help of Internet？
你的意思是说我得通过互联网做市场调查？
A：Yes，quite right.And to identify a target market and do the market segmentation.
是的，很正确，并且确立目标市场，做好市场分割。
B：You mean I won t have to go to the places myself to do the investigation but just depend on Internet for all the information，sir？
你的意思是说我不必亲自前往这些城市做市场调查，只是依靠互联网获取信息就行了，是吗先生？
A：Yes，just save the money for your vacation，OK？
是的，把差旅费省下来外出度假如何？
B：All right.I can stay more with my family without delaying my work.
好吧！我可以多和家人在一起而且还不耽搁我的工作。
A：There is more than that.
还不止这些呢。
B：What else？
还有什么？
A：Time.You know，we can get our useful information with less time but more precision.Time means money；efficiency means life.If we grasped timely information before the others only by a head，we would win.Only Internet perhaps will help us to do so.Internet is the quickest and the safest highway of information.We shall no longer have to beat the road to find our customers，and we still know a lot.
时间啊。你知道，我们能够花费较少的时间获得有用的、更准确的信息。时间就是金钱，效率就是生命。如果我们能够赶在他人前面及时地获得信息，哪怕超前一点，我们就会赢。也许只有互联网能帮助我们做到这一点。互联网是最为快捷、最为安全的信息高速公路。我们再也不必奔走街头寻找客户了，可我们仍然可以了解许多信息。
B：You are quite right，sir.Internet Service Provider provides us such benefits，which no one but a fool won t take its advantages for information.
先生，您说得很对。互联网服务公司给我们提供了这么大的益处，除了傻瓜没有人不仰仗它获取信息。
E marketing
网络营销
open a store 网上开店
I want to experience opening an online shop， but is it possible if I don t want to invest too much money？
我想体验一下网上开店，又不想投入很多的资金，可能吗？
At which Web site can I open a shop？
我可以去哪个网站建店？
There are Web sites，which offer you the service of opening a free E shop.
网上有提供免费开店的网站。
Is it complicated to open a shop in these Web sites？
在这些网站上开店复杂吗？
You can refer to the navigation of opening a shop.
你可以参考建店导航。
Our company is planning to open an E shop.
我公司要建网上商店。
Do you want to open a large E shop？
你们要建大规模的网上商店吗？
You may try opening a free shop online.
你可以考虑免费网上开店。 E store 网上商店
E stores are Web sites that sell goods on the Internet，so they have infinite customers.
网上商店是指在Internet上销售商品的网站，所以顾客无限。
The principal part of the E store software consists of catalogues，customers carts and payment counters.
商品目录、顾客购物车和付款台构成网上商店软件的主体。
Along with the trading functions of the common stores，E stores will offer comprehensive information to users by the multi media technique.
网上商店除能完成普通商店可以进行的交易外，还可以通过多媒体技术为用户提供全面的商品信息服务。
We should set up a web server in order to run an E store independently.
为了独立经营一个网上商店，我们需要搭建web服务器。
Because E stores are virtual shops，owners needn t worry about rents，charges for water and electricity，and salaries of the staff.
由于网上商店是网络虚拟的商店，业主无需为房租、水电费和员工的工资发愁。
You must be familiar with E stores.
你必须熟悉网上商店。
Then you must have been familiar with E stores.
那你一定对网上商店比较熟悉了。
Do you mind telling me the features of E stores？
你能给我介绍一下网上商店的特点吗？
How do you feel the differences between E stores and authentic stores？
你觉得网上商店与真实商店有什么不同？
The cost of E stores is lower，so they can give customers more preferences.
网上商店的成本较低，从而可以为顾客提供更多的优惠。
advertising 广告
The Internet service and advertising are the advantages of the E marketing.
网络服务和广告是网上营销的优势。
The Internet advertising is an essential tool in the E marketing.
网上营销手段中广告是必不可少的工具。
Whatever advertising it is，it is workable if it can publicize.
不管什么广告，起到宣传作用就行了。
But the Internet advertising also has its unique aspects.
不过网络广告也有自己独特的方面。
Are there many forms of the Internet advertising？
网络广告的形式也很多吧？
It mainly consists of e-mail advertising， banner advertising，registration of search engine，BBS advertising and newsgroup advertising.
主要有邮件广告、旗帜广告、搜索引擎注册广告、公告栏广告、新闻组广告等。
Do they charge for the network advertising？
网络广告也要付费吗？
It is worth paying for the Internet advertising.
掏钱做网络广告还是很值的。
marketing 营销
The first step of marketing is to find the potential customers of the product.
市场营销的第一步是找到产品的潜在客户。
Internet can be seen as one of the best promotional tools for product marketing.
互联网可以被看作是产品营销最佳的促销工具之一。
Internet means a lot in our marketing activities.
互联网在营销中大有文章可做。
E Marketing 网上营销
Are there any differences between the E marketing and the traditional marketing？
网上营销与传统营销有没有区别？
Does the E market widen the place of the marketing？
网上营销应该是拓宽了营销渠道了吧？
I ve come to realize that the E marketing enjoys obvious advantages.
现在我明白了，网上营销的优势还是非常明显的。
The E marketing can save an enormous amount of money of promotion and circulation.
网上营销能为企业节省巨额的促销和流通费用。
If the unit price is high and it s complicated in technique，you can turn to the strategy of the E marketing.
如果产品单价高、技术复杂，可以采用网上营销策略。
Can you introduce some successful cases in terms of the E marketing？
在网上营销方面你能介绍一些成功的案例吗？
The E marketing is composed of fours Cs—customer，cost，convenience and communication.
网上营销由4C组成，即顾客、成本、便利和沟通。
One of the beauties of E Marketing is that you control the entire process from start to finish.
网络营销的妙处之一是，你从头到尾地控制整个过程。
E Marketing can establish one to one or one to many communication directly with the customers.In many cases the customer will approach you for information.
网络营销可以直接与客户建立一对一或一对多的交流。很多情况下，客户会联络你，向你询问有关信息。
I believe that E marketing successfully on the Internet is more of an art than a science.It is an art that is well worth learning because the rewards can be enormous.
我相信网上营销的成功与其说是一门科学，不如说是一种艺术。这门艺术非常值得学习，因为回报是巨大的。
A：Is the E marketing the marketing with the help of the Internet？
网上营销就是借助因特网进行的营销活动吧？
B：Yeah.It s also an essential part of the E commerce.
是的，它也是电子商务的一个基本组成部分。
A：Are there any differences between the E marketing and the traditional marketing？
网上营销与传统营销有没有区别？
B：Quite a lot.And the E marketing impacts the marketing a lot.
有很大的区别。网上营销对市场营销产生了巨大的冲击。
A：What are they？
有哪些表现？
B：The traditional marketing is made up of four Ps—product，price，place and promotion，while the E marketing consists of four Cs—customer，cost，convenience and communication.
传统营销要素由4p组成，即产品、价格、渠道和促销。而网上营销由4c组成，即顾客、成本、便利和沟通。
A：They are different in notion.
这是观念上的不同。
B：In addition，the E marketing is essentially different from the traditional marketing in the means，the manner，the tool，the place and the strategy of marketing.
除此之外，营销手段、方式、工具、渠道以及营销策略等方面与传统营销也有着本质的不同。
A：It seems that I have to learn this.
看来我还得学习这方面的知识。
B：The era of the Internet is challenging us.
这是网络时代对我们的挑战。
A：I have the same idea.
我也这样认为。
Online Negotiation
网上洽谈
send 发送资料
Would you be kind enough to send us the following information？
请您把以下的资料寄给我们，好吗？
Please send us the following items C.O.D.
请按货到付款条件发运下列商品。
We are enclosing our check for 234.56.Please send us the following items.
随函附上234.56美元的支票。请给我们发送下列各项商品。
trading online/online trading 网上交易
Will you please give a deion of the trading procedures online？
你能叙述一下网上交易的过程吗？
Owing to the E commerce，the online trading becomes fast，convenient and wide ranging.
由于电子商务的发展，网上交易变得快捷、方便，范围更广。
It s often reported that hackers attack the web，and this makes me worry about the security of the online trading.
经常听到有黑客冲击网络的报道，因此我对网上交易的安全性有点担心。
It seems that trading online is very secure，and we needn t worry any more.
看来网上交易还是很安全的，我们尽可以放心。
discount 折扣
What about discounts and terms of sale？
折扣和销售条件是怎样的？
The prices and discounts are problems for us.
价格和折扣对我们而言是问题。
Can you offer a quantity discount？
你们能提供数量折扣吗？
What discount can you offer for order over 100，000 net？
订货实价超过10万美元的话，你们能提供什么样的折扣？
We ll make a ten percent discount.
我们可以打九折。
If you order 100 units or more，you will receive a ten percent discount.
如果您订100台或者更多，可享受九折优惠。
I ll ask the main office to accept a discount.
我会要求总公司接受折扣。
quantity 数量
What quantity do you want？
您要多少？
It is quality not quantity that really counts.
真正重要的是质量，而不是数量。
agent 代理
We ll increase our turnover if you appoint us as your sale agent.
如果您指定我们为独家代理，我们会增加营业额。
I think the annual turnover is rather conservative for a sole agent.
我认为这个年销售量对于一个独家代理来说太保守了。
We re looking for an agent to handle our products.
我们正在寻找代理商，来经销我们的产品。
We re interested in locating an exclusive agent to sell our electrical appliances.
我们有意找一个独家代理商，来经销我公司的电气制品。
We re looking for a suitable agent to represent us in China.
我们正在中国寻找合适的代理商，来代表本公司。
We d like you to be our agent if you re at all interested.
如果您极有兴趣的话，我们想要您当我们的代理商。
Will you consider our proposal to act as your agent.
您能考虑我们的提议，做你们的代理商吗？
If prices and other conditions are right，we re ready to become your agent.
如果价钱和其他条件适合的话，我们准备成为贵公司的代理商。
We have an exclusive agent in this area already.
我们在该地区已经有独家代理商了。
We re not in a position to take on any further agents.
我们不能够再多雇用代理商。
We don t need a new agent at this stage.
现阶段我们还不需要新的代理商。
We have a large number of agents in the United States already.
我们在美国已经有很多代理商了。
We have not made any decision about an agency yet.
我们还没决定要用代理商。
order 订单
I d like to change my order.
我想更改订单。
I have one change to make in the order.
我想改一下订单。
Can we make a change on order No.27903？
我们可以改一下第27903号订单吗？
We want to increase the number of EC-78s on order No.27903.
我们想增加27903号订单上EC-78s的数量。
We ve complied with your request for a change in your order.
我们已经满足您的要求，更改了订单。
We ll send a trial order.
我们会寄上试订单。
We ll send our official order today.
我们今天会寄上正式的订单。
model 款式
It s no longer in production and has been replaced by our new model.
那种产品不再生产，已被我们的新型产品所取代。
We changed the model.
我们换了款式。
We altered the model.
我们换了款式。
There has been a model change.
款式改变了。
Can t you take the new model？
您不能订购新款式吗？
delivery 交货/配送
I think the earliest delivery we can make is on October 15.
我想我们最早可在10月15日交货。
The last thing we want to do is to postpone the delivery date.
我们最不愿意推迟交货期。
We think it impossible to ask our clients to accept the delayed delivery.
我们认为要让我方客户接受延期交货是不可能的。
shipment 装运
We shall be very much appreciated if you will effect shipment as soon as you can，thus enabling them to catch the brisk demand at the start of the season.
如果你方能从速发货，以赶上季节开始的旺季需求，将不胜感激。
We will try our best to advance shipment， but we cannot commit ourselves.
我方将尽力提前发运，但不能保证。
The shipment time is July or August at our option and the goods will be shipped in one lot.
发运期为7月或8月，由我方决定，货物一批发出。
Shipment is to be made during June to July in two equal lots.
货物在6月到7月分两批均装发运。
If you are in urgent need of the goods，we suggest that you allow partial shipment.
如贵方急需此货，我们建议你们能允许分批装运。 pay/payment 付款
In what currency will payments be made？
付款将使用什么货币？
We ll provide for payments in convertible currency.
我们将以可自由兑换的货币付款。
We ll pay the goods in hard currency.
我们将用硬货币支付货款。
We would prefer you to pay for your imports in RMB.
我们希望你们用人民币来支付你们的进口货款。
We may have some difficulties making payment in Japanese yen.
用日元付款对于我们来说可能会有一些困难。
It s convenient to make payment in pound sterling.
用英镑付款较方便。
I ve never made payment in Renminbi before.
我以前从未用过人民币付款。
What s your regular practice concerning terms of payment？
你们通常采用什么样的付款条件？
What is the mode of payment you wish to employ？
您希望用什么方式付款？
We would adopt the terms of payment by installment for present purchase.
这次交易我们将采用分期付款的方式。
I wonder if you will accept D/P？(Delivery/Payment)
不知你方能否接受付款交单？
We can t accept payment on deferred terms.
我们不能接受延期付款。
It would help us greatly if you would accept D/P (Delivery/Payment)instead.
如果你们能接受付款交单的话，将对我方有很大的帮助。
If you can entertain installment payment on deferred terms，we would be in a position to place orders with you for these goods.
如果你们能接受延期条件的分期付款，我们将向你方订购这些货物。
We can t accept any other terms of payment.
我们不能接受其他的付款条件。
Our terms are payment at 50 days，documents against acceptance.
我们的条件是50天付款，承兑交单。
We have decided to accept the 5% discount you offered and your terms of payment.
我们决定接受你方提出的5％的折扣以及付款条件。
If you are not able to pay the balance in full at this time，we will be glad to arrange an installment plan with you.
如果你们现在不能支付全部货款的话，我们很愿意安排分期付款。
We accept D/P payment for future dealings.
对于以后的交易我们可以接受付款交单的方式。
As a special sign of encouragement，we ll consider accepting payment by D/P at this sales purchasing stage.
在推销阶段，我们可以考虑接受付款交单的方式，以资鼓励。
When can we expect payment？
我们何时可以收款？
We expect payment in advance on first orders.
我们希望第一次订的货能提前付款。
When you place the first order we expect thirty percent of the final payment.
您第一次订货时，我们希望先收到货款总额的30%。
We ask for a ten percent payment when you order.
我们要求贵方订货时先交10%的款额。
We ask for a twenty percent down payment.
我们要求20%的定金。
Have you received my payment yet？
你收到我的付款了吗？
I sent payment by registered airmail 10days ago.
我10天前用航空挂号把款寄去了。
When did you send payment？
你什么时候寄出款项的？
Your payment still hasn t arrived.
您的款项尚未寄达。
clause 条款
We shall provide for a currency clause in our contract to solve the problem of exchange fluctuation.
我们应该在合同中加上货币条款，以解决汇率波动问题。
To avoid currency losses，we shall provide for an exchange clause in our contract.
为了避免货币损失，我们应该在合同中加上兑换条款。
price 价格
Please send the catalogue and price list.
请寄目录和价目表来。
What is the price？
价钱是多少？
The price depends on quantity.
价格要依数量而定。
The price is 1.50 per yard.
价格是每码1.5美元。
The list price is 250 per unit.
目录标价是每台250美元。
How much is the export price？
出口价格是多少？
I d like to discuss the price.
我想讨论一下价格。
How much do you think you could bring the price down？
您认为能降价多少？
Is this your best price？
这是您的最低价吗？
A German manufacturer has offered us a price ten percent lower than yours.
有一家德国厂商给我们出的价，比你们的低了10%。
They have just announced a ten percent reduction in their price.
他们刚才宣布减价10%。
warranty 担保
What s your policy on warranty？
你们的担保方针是什么？
What s the warranty on this machine？
这部机器有什么担保？
How long is the warranty on this machine？
这部机器的担保期有多久？
We ll guarantee it for two years.
（这个）我们担保两年。
We ll give it a three year warranty.
这个我们给予3年的担保。
This machine carries a five year warranty.
这部机器有5年的担保。
We provide a full warranty for a period of six months.
我们提供为期6个月的完全担保。
It is possible to extend this period of warranty？
有可能延长担保期吗？
A competing company has offered a three year warranty.
一家竞争公司提供了3年的保证。
offer 报价
What did you think about that offer？
您认为那个报价如何？
Could you make a more favorable offer？
您能出个更优惠的价钱吗？
I m sorry but we ve decided not to accept your offer？
很抱歉，我们已经决定不接受你们的报价。
We ll accept your offer.
我们将接受您的报价。
commission 佣金
We ll provide you a commission on sales.
我们会付给您销售的佣金。
What s the agency commission rate？
代理商佣金的比例是多少？
We normally pay a twelve percent commission on net sales.
我们通常付净销售额12%的佣金。
How much commission do you expect？
您期望多少佣金？
How about a ten percent commission？
10%的佣金怎么样？
Does that mean you ll pay a ten percent commission on every order from Shenzhen？
是不是说每次从深圳订货，您都付10%的佣金？
Does that price include our commission？
那个价格包含我们的佣金吗？
We really can t sell your products at that commission rate.
我们实在无法以那个佣金比例来销售你们的产品。
How will you pay the commission？
您要怎么支付佣金？
We ll pay a monthly sales commission at the end of the following month.
每个月销售的佣金，我们会在次月的月底支付。
We ll calculate the commission for monthly sales.
我们会按月计算销售的佣金？
We ll pay the commission two months later on the fifteenth.
我们会在两个月后的15号付佣金。
The commission will be transfered to your bank account.
佣金会转到您银行的户头上。
order 订货
Have you discussed whether you will order from us？
你们是否已讨论过要不要向我们订购？
We haven t received an order from you.When are you going to decide？
我们还没有接到你们的订单，你们何时可以决定呢？
Our stock has run low.I hope you ll order from us as soon as possible.
我们的存货快没了，我希望你们尽快订货。
Unless you order in February，we won t be able to deliver in April.
除非您2月订货，否则我们无法4月送货。
We d like to order your products.
我们想订你们的货。
We ve decided to order from you.
我们已经决定向你们订货。
We want to order your products.
我们要订你们的货。
If we re satisfied with the first order，we ll order from you again.
如果我们满意第一次订货，我们会再向你们订。
contract 合同
We re looking forward to discussing a contract with you.
我们期待和您讨论合同。
We d like to discuss an agency contract with you.
我们想和您讨论代理商合同。
I d like to talk about an exclusive contract.
我想谈谈独家（代理商）合同。
When can we meet to discuss the contract？
我们何时可以见个面讨论合同？
Shall we draw up a draft of the contract？
我们要不要草拟一份合同草案？
We ll prepare a draft of the contract.
我们会准备一份合同草案。
This is our standard contract.
这是我们的标准合同。
We ll prepare a draft according to our (standard) contract.
我们会根据标准合同，准备一份草案。
We ll send you a draft of the contract in the mail.
我们会寄给您一份合同草案。
How you seen the draft of the contract？
您看过合同草案了吗？
We d like to discuss the details of the contract.
我们想讨论合同的各项细目。
How long will the contract last？
合同要订多长时间？
How long shall we make the contract for？
合同要订多久？
We feel that a one year contract is too short.
我们觉得一年的合同太短了。
We d like to make a three year contract.
我们想订3年的合同。
This contract is valid for three years.
这份合同有效期3年。
The contract will be renewed annually.
合同将每年重订一次。
If both sides agree，the contract can be renewed annually.
如果双方同意，合同可以每年重订一次。
Is it possible to change the details of the contract after it s made？
可不可能在合同订立后更改细节？
The details of the contract can be changed only when both partners agree to the change.
合同的细节，只有在双方同意更改之下才能修改。
Is it possible to cancel the contract while it s in effect？
合同可否在生效期内被取消？
The contract can be cancelled by mutual agreement.
合同在双方同意的情况之下可以取消。
With three months notice the contract can be annulled.
提前3个月通知，合同便可废止。
If everything is satisfactory，we can draw up a formal contract.
如果事事都令人满意，我们可以正式签约。
We ll go over this contract in Beijing.
我们会在北京再检查一次这份合同。
I ll have my president look at this contract.
我会请我们董事长看看这份合同。
When will the contract papers be ready？
合同书何时可以准备好？
When can we sign the contract？
我们何时可以签约？
We expect to have a final contract ready in a week.
我们希望一周内准备好正式的合同书。
I ll prepare the contract right away.
我会马上准备合同。
We expect to make a formal contract early next month.
我们希望下个月初正式签约。
damaged 损坏
The packing case has been damaged in transit and the machine is unusable.
包装箱在运送中已经破损，导致机器无法使用。
3of them are badly damaged.
其中有3个严重损毁。 claim 索赔
In view of our friendly business relations we are prepared to meet your claim for the 10tons.
考虑到我们之间友好的业务关系，我们准备赔偿10吨的短缺。
On examination，15cases were founds to be badly damaged.We have to claim on you for 1，500.
经检查，我们发现15个箱子破损严重，我们向贵方索赔1500美元。
We regret being unable to accept your claim because the cases were in perfect condition when the goods were loaded on board.
货物装船时，这些箱子完好无损，我方实在难以接受贵方索赔。
The mistake is on our side.We ll arrange to send you replacement at once and we ve also prepared to meet your claim.
错误在我方，我们将立即安排送交替换品，而且我们也准备接受索赔。
We cannot entertain your claim.
我们不能接受你们提出的索赔要求。
We regret our inability to accommodate your claim.
很抱歉，我们不能接受你方的索赔。
We regret for the loss you have suffered and agree to compensate you by US 500.
我们对你方遭受的损失深表歉意，同意赔偿500美元。
Your claim for the damage is to be filled with the insurance company.
保险公司将对你方的损失给予赔偿。
Sometimes the shipping company or insurance company is found to be responsible for the claim.
有时候轮船公司或者保险公司应负责赔偿。
I propose we compensate you by 3% of the total value plus inspection fee.
我想我们可以赔偿你方3％的损失和商检费。
Such a claim，as is without foundation，cannot be entertained.
这一索赔没有根据，不能受理。
Without sufficient evidence to support your claim is untenable.
你方的索赔缺乏足够的证据，因此根本站不住脚。
We are satisfied with your proposal to settle the claim.
我们对贵方解决索赔的建议感到满意。
settle 解决
We suggest that you approach the insurance company for settlement as the shortage occurred in transit.
由于短缺发生在运输途中，我们建议贵方与保险公司联系，要求解决。
We hope all disputes can be settled amiably by negotiation.
我们希望一切争端都能通过友好协商解决。
We wish to settle this dispute amicably by negotiation.
我们愿意通过谈判友好地解决这次争端。
We prefer to settle disputes in the end by amicable conciliation between the two parties and can come to an understanding.
我们希望双方经过和平调节达到谅解，而最终解决争端。
arbitration 仲裁
In case no settlement can be reached between the two parties，the case under dispute shall be submitted for arbitration.
如双方协议不能解决争执时，可提交仲裁。
Do you permit arbitration in a third country？
贵方允许在第三方国家进行仲裁吗？
We permit arbitration both in third countries and in China.
仲裁既可在第三方国家，也可在中国。
The arbitration commission of the China Council for the Promotion of International Trade will execute the arbitration.
由中国国际贸易促进会仲裁委员会进行仲裁。
The decision of the arbitration shall be accepted as final and binding upon both parties.
仲裁决定对贸易双方最终均具有约束力。
A：Now that we have reached an agreement on price，insurance，packing and payment，etc.，we can talk about the next problem—shipment，will you？
既然我们已经在价格、保险、包装、付款等问题上达成协议，那么现在可以讨论下一个问题——装运了吗？
B：That s good.Would you tell me your shipment of the goods？
好的，您能告诉我你方运输这批货的方式吗？
A：We usually ship the goods by regular lines.
我方通常采用班轮运输。
B：Could you consider prompt shipment for this set of commodity？
对这批货你方能考虑即期运输吗？
A：No，I m afraid it s difficult for us to do so，because we cannot get all the goods from our manufacturers soon.
恐怕很难办到，因为我方不能很快从厂家那儿得到全部货物。
B：When is the exact deadline of the loading period？
什么时候是确切的装船最后期限？
A：In order to make it easier for us to get the goods，we hope that partial shipment will be allowed.
为了便于我方准备好货物装运，我方希望允许分批装运。
B：The goods we ordered are seasonal goods，so it will be better to ship them all at one time.
我方订购的是季节性商品，因此一次性装运较好。
A：I am very sorry for we can t ship them all at one time，because it happens that there is no direct steamer from here to your port in these two months.I was informed by our shipping department yesterday that liner space for England up to the end of next month has been fully booked.I m afraid we can do very little about it.
很抱歉我方无法一次装运，因为不巧这两个月没有从这里开往你方港口的直达货轮。昨天我方的装运部通知我到下月底开往英国的班轮船位已经全部订满。恐怕我方无能为力。
B：We know tramps are still available.
据我方了解，不定期货轮还是有的。
A：Yes，but tramps are scarce.I am not sure whether there would be enough tonnage to make a full cargo，even if a tramp could be obtained.
是的，不过很少。即使有这样一艘不定期货轮，我方也不敢担保是否有足够的吨位装运全部货物。
B：Have you thought of transshipment？
你有没有想过转船？
A：Yes，but transshipment adds to the expenses，risks of damage and sometimes may delay arrival because there is also a shortage of transshipment space for England.
想过，但转船会增加费用和损坏的风险。因为到英国的转船舱位短缺，可能会延误抵达。
B：Of course we prefer direct shipment，but if you can t get hold of a direct vessel，we may agree to have the goods transshipped.You know，good quality and competitive price would mean nothing if goods could not be put on the market on time.
当然，我方愿意直运，但若你方找不到直达船，我方同意转船。您知道，尽管质量优良，价格低廉，若货物不能准时投放市场，那一切都是枉然。
A：What you say is fully right，we can understand this，and we ll find out the situation about the connecting steamer right away.
你说的完全正确，我方能理解。我方将立即了解转船的情况。
B：As far as I know，Hong Kong Shipping Agent Ltd.has a liner sailing from Hong Kong for England around mid June.If you could manage to catch that vessel，everything would be all right.
据我所知，香港船务代理公司6月中旬有一艘班轮从香港开往英国。如果你方能设法赶上那条船，一切就好办了。
A：It s very difficult for us to accept a designated vessel.There are so many factors that might make the goods miss the intended sailing.Besides，are you sure the vessel will call at London？And is it already carrying a full load？
我方很难接受指定的船。有很多因素会使货物错过装船期。此外，你确定这条船停靠伦敦港口吗？船是否已经满载？
B：I think if we start immediately，there is still hope.
我认为，如果我们立即行动就还有希望。
A：Good.Then what would you say if we put it like this：“The first partial goods will be shipped on the first available steamer in the middle of June.Transshipment may be allowed.”
好。如果这样写您看怎么样：“第一批货将于6月中旬装上第一艘订到的船。允许转船。”
B：All right.
很好，就这样。
E bank
网上银行
E payment 电子支付
What s the difference between the E payment and the traditional payment？
电子支付方式和传统支付方式有何区别？
The core in the E commerce is how to deal with the E payment.
如何处理电子支付是电子商务的核心。
Both the dealing parties are expected to think over first how to finish the whole transaction safely with the E payment.
如何通过电子支付安全地完成整个交易过程，是买卖双方在选择网上交易时首先要考虑的问题。
The E payment must have got some particular tools.
电子支付也应该有些具体的工具吧？
The E payment mainly falls into three kinds，the E currency，the credit card，and the E check.
电子支付主要有三大类：电子货币、信用卡和电子支票。
So the E payment becomes the key part in the E commerce.
所以电子支付就成为电子商务中关键性的组成部分。
E check 电子支票
Does the E check have the same function as that of the common check？
电子支票与普通支票的功能相同吗？
The advantages of the common check are used for reference by the E check，which is mainly used to transfer money.
电子支票借鉴了普通支票的优点，主要用于转账。
credit card 信用卡
Is the credit card in the E commerce the same as other cards？
电子商务中的信用卡跟其他卡一样吗？
Electronic settlement using credit cards is rapidly.
使用信用卡进行电子结算很快捷。
The credit card has the same payment function as that of the IC card.
信用卡跟一般IC卡具有相同的支付功能。
E currency/electronic money 电子货币
How does the E currency work？
电子货币是怎样运作的？
Most of the electronic money issued today is of the closed loop type.
目前发行的电子货币大多数是封闭循环型的。
Which E currency is in use now？
现在有电子货币在实际中使用吗？
The only open loop type of electronic money in practical use now is Mondex money.
现在实际使用的开放循环型电子货币只有Mondex货币。
By medium，electronic money can be classified into the IC card type and the network type(software type).
按媒介划分，电子货币可分为IC卡型和网络型（软件型）。
Electronic money is being developed as a next generation method of electronic settlement.
电子货币是正在开发的、作为下一代的电子结算手段。 E bank 网上银行
With the development of the E commerce，the E bank is extremely likely to develop，isn t it？
随着电子商务的发展，网上银行的发展是一种必然趋势吧？
Nowadays banks and Web sites offering the E bank service introduce the approach to applying.
目前提供网上银行服务的各家银行、网站上都介绍了申请加入的方法。
How can we enjoy the E bank service？
怎样才能享受到网上银行服务呢？
China Merchants Bank is the first bank that has opened the E bank service in our country.
招商银行是国内首家推出网上银行业务的银行。
What service can the E bank offer？
网上银行能提供哪些业务服务？
First you should apply for opening an account with the E bank.
首先得在网上银行申请开户手续。
Nowadays most of the E commerce Web sites introduce the approach to applying for joining the E bank.
目前很多电子商务站点上都介绍了网上申请加入网上银行的方法。
open online services 开通网上业务
Do you know which bank open online services？
你知道有哪些银行开通了网上业务？
It s the first bank that has opened online service in our country.
它是国内首家推出网上银行业务的银行。
transfer 转账
What do you think about electronic funds transfer？
您对电子基金转账怎么看？
Customers can use their plastic cards and code numbers to deposit，withdraw or transfer money from one account to another.
客户可以用他们的银行卡和密码办理存入、支取和转账。
These transfer devices of electronic funds do save us a lot of paperwork.
这些电子基金转账设备确实省了我们不少案头工作。
Stock transactions can be directly done by account transfers through online transaction.
股票交易可以直接通过联网办理银行转账。
Will your bank help clients to keep shares and transfer numbers？
你们银行帮助客户代管股票和转账号吗？
electronic settlement 电子结算
Electronic settlement allows you to order articles at home and pay for them by your credit card or by direct debit.
电子结算允许你在家订货，然后通过你的信用卡或直接借记付款。
Electronic settlement is a method of electronically paying for purchases on the Internet.
电子结算是在因特网上购物的一种电子支付手段。
The simplest and most common electronic settlement method is an electronic funds transfer between bank accounts(home banking).
最简单和最常用的电子结算方式是在银行账户（面向家庭的银行业务）之间进行电子资金转账。
automatic... 自动……
Those automatic teller machines have proved to be very useful，especially for our customers.
自动出纳机被证明非常有用，特别是对客户而言。
And think how much time automatic deposit saves us.
想一想光是自动存款就省了我们多少时间啊。
keep 保存
Do you keep all savings account records on computer？
你们把所有储蓄账户记录都保存在计算机中吗？
Yes，saving，checking，loan and installment credit accounts are kept in computer，too.
是的，储蓄、支票、贷款和分期还款账户也都保存在计算机中。
account 账户
Do you have a current account in our bank，sir？
您在我们银行有往来账户吗，先生？
I only have a saving account here.
我只有储蓄账户。
All you need is to apply for a current account first.
您所需要的就是申请一个往来账户。
A：I think that the bank should undertake more important duty in the era of the information.
在信息时代，我觉得银行应该承担更重要的责任。
B：Yes.As a medium of payment，the bank plays a decisive part in the era of the information.
对。在信息时代中，作为支付中介，银行扮演着举足轻重的角色。
A：What services can the E bank offer？
网上银行能提供哪些业务服务？
B：It can offer prompt enquiry，handle the common transactions and complete a business transaction for both the parties online.
它提供即时资讯，办理一般交易和为在线的买卖双方办理交易手续。
A：How can we enjoy the E bank service？
怎样才能享受到网上银行服务？
B：First you should apply for opening an account with the bank.
首先得在银行申请开户手续。
A：Can we apply online？
从网上也能申请开户吗？
B：Yes，you can.Nowadays most of the E commerce Web sites introduce the approach to applying for joining in the E bank.
可以。目前很多电子商务站点上都介绍了网上申请加入网上银行的方法。
A：Which banks can we join in？
都可以加入哪些银行？
B：You can join in Bank of China，China Merchants Bank，Industrial and Commercial Bank of China and China Construction Bank and so on.
中国银行、招商银行、中国工商银行、中国建设银行等都可以。
Online Auction
网上竞拍
register 登记成为会员
Register to bid—if you haven t already.It s free！
登记为会员以便出价——如果您还没有入会。入会免费！
Not yet registered on eBay？
还没登记成为eBay的会员吗？
You must register to be able to place a bid.
您必须登记成为会员才能够参与叫价。
fill... 填……
Would you show me how to fill in the yabuy registration form？
可以教我怎么填yabuy的注册表格吗？
First，fill in your e-mail address，full name，address and phone number.
先输入你的电子邮件地址、全名、住址和电话号码。
input... 输入……
Go to Eachnet，and let us input its web address，http：//www.eachnet.com.
上Eachnet，现在输入它的网址http：//www.eachnet.com。
Now input the price and submit.Oh，it s OK.
现在输入价格，提交，好了。
bid 出价／叫价
Don t bid if you can t pay.
如果你付不起，请不要叫价。
If you do not honor your bid， I will leave negative feedback.
如果你不把你的叫价当作一回事，我将给你负面的回馈评价。
Before I bid on your auction，I was wondering what forms of payment you accept.
在竞价你的拍卖项目前，我想先了解你会接受何种付款方式。
Your bid is a contract.
您的出价就是一个信约。
Is there any helpful tips before you place a bid？
在叫价前有没有一些有用的小技巧呢？
We can bid 5more.
我们可以多出5元钱。
The system will send you a letter to remind that you should bid again if your quotation is exceeded.
当其他买家超过出价时，系统会给你发信，提醒你再出价。
Place a bid only if you re serious about buying the item.
只有在您是真的想买这个物品时才出价。
Place your bid！
出价。
eBay will bid incrementally on your behalf up to your maximum bid.
eBay会基于您的利益帮您逐步增额叫价直到您的最高价金额。
The eBay term for this is proxy bidding.
以eBay的用语来说，这叫代理竞标。
buy and sell 买卖
If you get online，you can buy and sell anything.
只要上网，就可以买卖任何物品了。 online auction 网上拍卖
There are many advantages of the online auction.
网上拍卖好处多多。
I suppose there are still many problems in the online auction.
我觉得网上拍卖还是有不少问题的。
Due to the striking conflict in the settlement manner，the difficulty is paying and so on，it is difficult to carry out the real online auction.
结算方式矛盾突出，支付困难等等，很难真正实现网上拍卖。
The online auction is bound to mature.
网上拍卖一定会走向成熟。
win 赢得（拍卖）
Congratulations on being the winner for this auction.
恭喜你成为这次拍卖的赢家。
I won this auction，final price 24.73.
我赢得了这个拍卖，最后价格是24.73美金。
I won several of your auctions.Please tell me what the total cost of is.
我赢得了你好几个拍卖物品。请告诉我总价是多少？
